Terms and Conditions

Why can’t I order merchandise on the website?
This website is for viewing our available items and does not accommodate online purchases. Please contact us at (800) 741-0643 and one of our Customer Service Representatives will be happy to assist you.
What if my order is not correct?
Contact us right away and we will work diligently to verify any corrections that need to be made.
What is your return policy?

If you should experience a problem or discrepancy with an order, please notify us within 10 business days of receiving the merchandise. This includes product shortages and/or discrepancies as well as damaged goods.

No returns or exchanges will be accepted without a Return Authorization Number (RAN).

Returned Products must be in the condition you received them and in the original packaging. Returns are subject to a 15% restocking fee. Return shipping is non-refundable. Refused and/or returned shipments and cancelled orders are subject to a 15% restocking fee in addition to all freight costs.

Sales of custom and clearance merchandise are final and cannot be returned.

We are not responsible for package delays due to inclement weather and other carrier related delays.

What is the deadline to have stock orders sent out same day?
Orders received by 12 PM EST are usually shipped that day. Contact one of our Customer Service Representatives right away to see if your order has been shipped.
Do you have a catalog?
No, we do not have a catalog. Some of the organizations that we serve prohibit the use of a catalog.
How will my order be shipped?

Most orders are shipped with UPS Shipping Services.

Check the UPS domestic services by clicking here.

Check the UPS transit map by clicking here.

Is there a minimum order amount?
Yes. All orders must be $150 or more.
Do you sell products directly to end users?
No. We are a wholesale distributor so we do not accommodate individual purchases.
Have a question that is not listed here?
Please feel free to contact our customer service representatives anytime from 8:30 AM to 5:30 PM (EST), Monday through Friday.